The missing service hours have been restored! Yay! We're sorry this ever happened in the first place!
We were able to restore any hours entered before Saturday (11/18) and Sunday (11/19, the day the bug occurred). If service hours were entered on Sunday before the bug occurred, they will need to be re-added. If service hours were added on Saturday, they might need to be re-added. With the exception of those two days, everything else is back up.
Here are some other updates: